Frequently Asked Questions
Check out frequently asked questions and issues with their answers below or email us
RESERVATION
(EXISTING CUSTOMER)
-
Not sure if I am an existing customer
You are already a customer if:
SECTION TO BE UPDATED SOON
-
I only have a home phone number
When making your reservation, enter the 10 digits of your house phone number in the space provided for the mobile phone.
-
I do not receive a verification code
If after 2 attempts you do not receive a verification code, register as if it was your first reservation as a new customer
-
My phone number is outside of Canada / USA
When making your reservation, enter your telephone number outside of Canada / USA in the space provided for the mobile telephone. It is important to note that for your next reservations in the future, in order to keep your client file and your visit history up to date, you must always proceed by re-registering as if it were your first visit while taking care to reuse exactly the same information from time to time.
RESERVATION
(NEW CUSTOMER)
-
I don't have a mobile phone but only a home phone
When making your reservation, enter the 10 digits of your house phone number in the space provided for the mobile phone. It is important to always proceed in this way for your future reservations in order to keep your customer file up to date.
-
I only have a phone number outside of Canada / USA
When making your reservation, enter your telephone number outside of Canada / USA in the space provided for the mobile telephone. It is important to always proceed in this way for your future reservations in order to keep your customer file up to date.
-
I don't have a mobile phone or a home phone
At this time you cannot book online and must come without an appointment in one of our lounges. Our staff will be happy to serve you during the next availability.
-
I don't have an email
At this time you cannot book online and must come without an appointment in one of our lounges. Our staff will be happy to serve you during the next availability.
MODIFYING
A RESERVATION
-
I made my reservation using a house phone number
SECTION TO BE UPDATED SOON
At this time, make your new reservation by proceeding as the last time (as a new customer) and then send us an EMAIL to cancel your old reservation while taking care to specify:
-
I made my reservation using a phone number outside of Canada / USA
SECTION TO BE UPDATED SOON
At this time, make your new reservation by proceeding as the last time (as a new customer) and then send us an EMAIL to cancel your old reservation while taking care to specify:
CANCELING
A RESERVATION
-
I made my reservation using a house phone number
SECTION TO BE UPDATED SOON
Send us an EMAIL, taking care to specify:
-
I made my reservation using a phone number outside of Canada / USA
SECTION TO BE UPDATED SOON
Send us an EMAIL, taking care to specify:
PRICING
-
Why is the pricing different depending on whether I book online or show up without an appointment?
SECTION TO BE UPDATED SOON
With the intention of properly planning our hairdressers' schedules as far in advance as possible in order to better serve our clients, we award more favorable per-minute pricing to clients who help us achieve this goal.
-
What is a complete customer file and why?
SECTION TO BE UPDATED SOON
In order to serve our customers well, we attach importance to knowing the following information:
-
What is an incomplete customer file
A customer file is considered incomplete when the email address and / or mobile phone number is missing.
-
What information do I need to provide to book online
SECTION TO BE UPDATED SOON
Here are the 4 informations required to book online:
WHY DO PEOPLE LOVE STATION10?
-
Custom price haircut
Each haircut is unique and therefore requires a price that reflects this reality. Our per-minute pricing system ensures that you pay the right price for your haircut needs.
-
Online booking or WALKIN
Our 24/7 online booking platform ensures that your place is reserved at the moment that suits you best and with the hairdresser of your choice. The process is quick and easy. It is also possible to come as a WALKIN client and register for the next available spot
-
Professional hairdressers
All our hairdressers are experienced professionals and graduates from a recognized institution.
-
Cashless payment process
Cashless payment process. Debit or credit only
-
7-day satisfaction guarantee
If not 100% satisfied of your haircut within 7 days following your visit, come back to any of our salons with any of our hairdressers and we will correct the situation free of charge. Your complete satisfaction is our priority.
-
Services appreciated by men and women (and everybody in between)
Everybody is welcomed at STATION10 as long as you have some hair to cut or beard to trim.
-
Ecological processes
Little water and very few chemicals are used in our various processes.
-
Rigorous sanitary standards
Disinfectant products as well as UV ovens are used between each client to ensure that tools and equipment are clean
-
Refreshing hair vacuum system
Unique hair vaccum and cleaning system is used after each cut